FAQs for Hirers

Getting Started

Invite a freelancer to join PayNinja

Get started in 3 easy steps:

  1. Sign up with your name, email and password (personal or company email addresses are accepted).
  2. Once logged in, click either on the hirer tab and create a job.
  3. Share the link via chat or email to your freelancer to review and accept.

Note: you may prefer your freelancer to create the job on your behalf. To do this, ask your freelancer to sign up to PayNinja, create the job and send you the link for your approval.

Fund the task

Once the job has been accepted by your freelancer, you will receive an email requesting you to fund the project.

Admin

Create a personal/company account

Each account is bound to a separate email address. You may choose multiple email addresses depending whether you wish to set up a personal or company account. For example: info@mycompany.com for a company, or myname@gmail.com for a personal account.

How do I change my password?

To reset your password send an email to support@payninja.co. We will reply within 24 hrs.

What languages is PayNinja available in?

English only.

Privacy

Who can see my profile?

No one. PayNinja has private profiles which means only yourself and the freelancers you invite are able to see your profile and any other content on your account.

Can anyone outside my company contact my freelancers?

No. PayNinja is¬†focused on managing your existing workforce and no one outside the company will see your freelancers or any other content on your account. Moreover, freelancers are not able to see other clients on PayNinja or other freelancers’ profiles.

Projects

A freelancer sent me a job, How do I accept it?

Your freelancer may send you a job invite either via email or chat.

Steps:

  1. Click on the link to see the job description.
  2. If you have already created an account, sign in and accept the job.
  3. Otherwise, sign up with your name, email and password to get access to the platform and accept the job.

 

How do I delete/edit a job?

Deleting/Editing jobs can cause a great deal of important information to be lost. For this reason, we don’t allow users to delete/edit jobs. Instead choose one of these options:

  1. If you have already sent the link to your freelancer, alert them to ignore the link.
  2. Create a new job with the edits required and send the new link to your freelancer.
How do I set up time-tracking for my freelancer?

Instructions on how to download and install the PayNinja time-tracking monitor can be accessed after creating a job.

Invoices

Do I get an official invoice?

Yes, all payments to freelancers have invoices that can be downloaded or printed.

Checking my freelancer's work

At any time, you may access the status of any job on PayNinja by accessing your freelancers’ Activity Day sheets.

Payment

How do I pay my freelancer?

You can choose to process the payment manually or set up automatic payment release once the work has been verified by PayNinja.

How do I set up automated payment?

Automated payment requires an hourly contract type. When creating a job, choose hourly contract type and follow the prompts to set up the automated payment option.

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